Frequently Asked Questions

Yes, we strive to present accurate images, dimensions, specifications, and details for all our watch styles (including dress watches, GMT designs, and chronographs). However, actual color nuances may slightly vary depending on your device screen, monitor settings, or lighting.

When choosing a timepiece, consider key parameters such as case diameter, strap material (metal bracelet or leather/ synthetic strap), functionality (GMT, chronograph, date window), and your intended use (everyday wear, professional settings, or formal occasions).

No. Adding an item to your cart does not reserve the inventory. Stock availability is only secured once checkout is completed and payment is successfully authorized.

Order cancellations may be requested within 24 hours of purchase by emailing support@arvano.com. However, cancellation requests are subject to fulfillment status. If an order has already entered processing or has been shipped within that window, cancellation may no longer be possible and the order must be handled under our Returns & Refund Policy upon delivery.

If you need to update your shipping address, contact us immediately. While we will make every effort to update your details prior to carrier dispatch, address changes cannot be guaranteed once fulfillment processing has begun.

If your order arrives damaged or you receive the wrong product, please contact ARVANO support as soon as possible and provide your order number, product details, and clear photographs when requested. ARVANO will review the issue and provide return instructions and the appropriate resolution. For eligible cases caused by an ARVANO error or product damage, ARVANO is responsible for the applicable return shipping costs.

We accept major credit and debit cards:

• Visa
• Mastercard
• American Express
• Discover

All prices and transactions on ARVANO are strictly processed in U.S. Dollars (USD).

Payment declines can occur due to incorrect billing details, insufficient funds, card security limits, or bank anti-fraud checks. Please verify your billing address matches your card issuer's records or contact your issuing bank for assistance.

Yes. Checkout transactions are encrypted and processed through secure payment systems. For security reasons, never share full card numbers, CVV/CVC codes, passwords, or bank details via email or live chat.

ARVANO ships exclusively to addresses within the United States.

• Standard Shipping: $6 (Transit: 4–7 business days | Total estimated delivery: 5–9 business days including 1–2 business days processing).
• Express Shipping: $12 (Transit: 1–3 business days | Total estimated delivery: 2–5 business days including 1–2 business days processing).
• Daily Order Cut-off: 5:00 PM Eastern Time (ET).

Once your order ships, we issue an automated shipping confirmation email containing your tracking number (FedEx or DHL). Please allow 24–48 hours for tracking links to display initial carrier scan updates.

We offer a 30-day return window from the date of delivery. We charge $0 restocking fees. Return shipping costs for buyer's remorse returns are the responsibility of the customer.

Eligible returns must meet ARVANO's return requirements, including being in an appropriate condition, not being excessively used, intentionally damaged, or altered, and including required components and accessories where applicable.

We do not offer direct product exchanges. If you need a different watch model, color, or style, simply return the eligible item under our Return Policy and place a new order online.

Once an eligible return has been received, reviewed, and approved, ARVANO will process the applicable refund within up to 14 days. Refunds are generally issued to the original payment method, where possible.

• Support Email: support@arvano.com
• Live Chat (Human Support): Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
• Customer Chat (Automated): Available 24 hours a day, 7 days a week.
• Expected Email Response Time: 1–2 business days.

To help us assist you faster, please include:

1. Your full name
2. Your Order Number (if applicable)
3. The email address associated with your order
4. A clear explanation of your question or issue
5. Supporting photos (if reporting a damaged or defective item)

You can view our dedicated policy pages in our website footer menu at any time:

• Shipping Policy
• Returns & Refund Policy
• Payment Information Policy
• Privacy Policy
• Terms of Service
• Contact Us

If you need additional assistance, please reach out directly to our team via support@arvano.com or submit an inquiry through our Contact Us page. We are happy to help!

Stay updated on new releases, product announcements, and brand content on our official social channels:

• Facebook
• Instagram
• TikTok
• YouTube

• Business Name: ARVANO
• Business Address: 15227 Doster Road, Plainwell, Michigan 49080, United States
• Support Email: support@arvano.com
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
• Live Chat Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
• Customer Chat: Available 24 hours
• Expected Email Response Time: 1–2 business days