Contact Us

Contact Information

Our dedicated customer care team is available to assist you with all aspects of your shopping experience. Whether you need guidance on watch specifications, order tracking, shipping updates, or return requests, we strive to ensure every inquiry is handled promptly and efficiently.

How to Reach Our Team

You can connect with us through email or our website chat features. To help us resolve your query as quickly as possible, please include your Order Number and a brief description of your question or concern when reaching out regarding an existing purchase.

Support Availability

Our customer service operations adhere to standard U.S. business hours:

Assistance With Your Order

If you have already placed an order and need assistance, please provide your Order Number and the full name associated with the order. Our team can assist with order verification, processing status, and post-purchase support.

Product & Shopping Questions

Have questions about a specific timepiece, watch design, chronograph feature, or general product specifications? Feel free to contact us. We provide clear, detailed information based on available product specifications to help you make informed purchasing decisions.

Delivery & Shipping Assistance

For inquiries regarding shipment status, carrier tracking numbers (FedEx/DHL), transit timelines, or delivery updates, please reach out with your order tracking details.

Please note that our daily shipping cut-off time is 5:00 PM Eastern Time (ET).

Returns & Refund Support

If you need assistance initiating a return under our 30-day return policy, checking refund eligibility, or reporting a defective item, please contact our support team with your order number and request details.

Email Support

For all inquiries—including product guidance, order assistance, shipping status, returns, and general feedback—you can email us directly at:

Response Times

We aim to respond to email inquiries within 1–2 business days during regular business hours (Monday – Friday, 9:00 AM – 5:00 PM ET).

Response times may vary slightly during peak shopping seasons or for complex order inquiries requiring additional review.

Live Assistance

We offer real-time chat support options directly on our website:

Daily Support Schedule

Requests received after our daily support operating window of 5:00 PM Eastern Time (ET) or during non-business days, including weekends and public holidays, will be addressed on the next available business day.

Details to Include in Your Message

To help us handle your request without unnecessary delay, please include:

1. Your full name
2. Your Order Number (if applicable)
3. The email address associated with your order
4. A detailed description of your inquiry or concern

Connect Through Social Media

Follow ARVANO on our official social media platforms for product releases, brand updates, and customer announcements:

• Facebook
• Instagram
• TikTok
• YouTube

Business & Contact Details